Improved availability of quality information across multiple platforms has resulted in improved productivity and collaboration among business users of the entire organization. The Dynamics CRM Lotus Notes integration solution uses web services provided by IBM and Microsoft, and utilizes Scribe Software’s data integration and migration tools. Dynamics CRM and IBM Domino integration is fully customizable with respect to the entities and fields as well as the data integration aspects of queuing, action (create, update or delete/deactivate), direction, frequency and error-handling.